Purchase Terms and Condition
Last Modified: 03, 04, 2025
Terms & Conditions at a Glance
No goods or Items could be returned without having prior written contact and agreement with CFHELMETS LLC
Custom-made products are not eligible for order cancellations, returns, replacements or refunds.
Inform us of any flaw, damage, an imperfection within 72 HOURS from the purchase delivery date.
Inform us of any discrepancies in your order within 10 DAYS from the purchase delivery date.
The time to return your item if your purchase doesn’t fit, or there is any damage or flaw at the delivery time 10 DAYS
The maximum available time to return any purchased item with a written agreement with CFHELMETS LLC is 30 DAYS from the purchase date
We will exchange standard-size items for another standard-size item, or you can upgrade to a made-to-measure item.
All new helmets, and helmet spare parts, have 1 YEAR limited warranty on the helmet shell, the helmet & fabric interiors, the leather accessories, and the electric system/components.
Helmet repair, upgrade, refurbishment, and custom-made paint job have a 6-month limited warranty.
CFHELMETS LLC does NOT take any responsibility for any improper or different usage of the flight helmets in usage out of the certification range they are intended to be operated.
New-made flight helmet delivery time is a minimum of 6-8 weeks
Flight Helmet paint job delivery time is a minimum of 8 – 10 weeks, depending on the graphics option chosen.
Late design changes or paint job alterations to a confirmed project may not be deemed possible and will apply new charges and revised delivery time.
Flight helmets Service, repair, and refurbishment up to 7 weeks turnaround depending on the type of helmet, the kind of job required, and the availability of the spares.
1. GENERAL TERMS
By accessing or purchasing from CFHELMETS LLC (“we,” “us,” or “our”), you agree to be bound by these Terms and Conditions. These Terms apply to all orders, including international purchases, and supersede any other agreements or understandings.
2. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising under or in connection with these Terms shall be exclusively subject to the courts of Abu Dhabi.
3. CUSTOMER CONDUCT POLICY
CFHELMETS maintains a zero-tolerance policy towards abusive, threatening, or disrespectful behavior directed at any employee or representative. We reserve the right to refuse service, cancel orders, or ban customers permanently at our sole discretion.
4. PAYMENT TERMS AND CHARGEBACKS
All payments must be made in full at the time of purchase unless otherwise agreed. Unauthorized chargebacks are strictly prohibited. Customers must first attempt to resolve disputes directly with CFHELMETS. Chargebacks made without prior resolution attempts may result in legal action.
5. CUSTOM ORDERS AND NON-RETURNABLE ITEMS
Custom-made products are non-refundable, non-cancellable, and cannot be exchanged. This includes, but is not limited to, custom helmet configurations, personalized paint jobs, and tailored fitments.
6. RETURNS AND REFUNDS
Standard-size items may be returned only with prior written consent. Returns must be requested within 10 days of delivery and received within 30 days of purchase. All accepted returns are subject to a 20% restocking fee. Shipping charges are non-refundable. Returned items must be unused and in original packaging.
7. WARRANTY
- New helmets and parts: 1-year limited warranty.
- Repairs and custom paint: 6-month limited warranty. Damage due to misuse, unauthorized modifications, or non-certified use voids warranty coverage.
8. DAMAGE AND DISCREPANCIES
All damage, flaws, or order discrepancies must be reported within 72 hours of delivery. Failure to report within this period forfeits the right to dispute the condition or accuracy of the order.
9. PRODUCT USE DISCLAIMER
CFHELMETS products are engineered for specific, certified aviation or safety use. Any unauthorized, experimental, or commercial misuse is strictly at the user’s risk. CFHELMETS disclaims liability for injuries, damages, or losses resulting from improper use.
10. SHIPPING AND CUSTOMS
Risk of loss passes to the buyer upon shipment. CFHELMETS is not responsible for delays, duties, taxes, or customs issues in the destination country. The buyer is solely responsible for all applicable import/export regulations.
11. FORCE MAJEURE
We are not liable for failure or delay in fulfilling obligations due to events beyond our control, including natural disasters, war, government restrictions, supply chain disruptions, or other unforeseen events.
12. INTELLECTUAL PROPERTY
All content, product designs, images, and branding are the intellectual property of CFHELMETS LLC. Any unauthorized use, reproduction, or modification is strictly prohibited and may result in legal action.
13. COMMUNICATION CONSENT
By placing an order, you consent to receive communications from CFHELMETS regarding your purchase, warranty, or company updates via email or phone. You may opt out of marketing communications at any time.
14. MODIFICATIONS TO TERMS
CFHELMETS reserves the right to update or amend these Terms and Conditions at any time without prior notice. It is the customer’s responsibility to review these Terms periodically.
For questions, please contact: in**@*******ts.com
