Table of Contents
Custom Flight Helmets FZE as Data Controller
How do we use the personal data we collect?
Protection of Children’s Privacy
Changes to this Privacy Policy
Last updated the 03-03-2020
1. Introduction
Welcome to Custom Flight Helmets! The website located at www.cfhelmets.com (hereinafter referred to as the “Website,” “Site” or “Online Store”) is owned and operated by Custom Flight Helmets FZE in accordance with the laws of the Emirate of Ras Al Khaimah and applicable federal laws of the United Arab Emirates (hereinafter “the Company,” “We,” “Us,” or “Our”). Any reference in this Privacy Policy to “Customer,” “You,” or “Your,” refers to our website visitors or customers who place an order for a product through our website.
We respect your privacy and are committed to providing full transparency regarding how we process your personal data, with whom we share this personal data and what rights you have as a data subject.
2. Definitions
The following words shall have the meaning as defined in Article 4 of the General Data Protection Regulation:
“Controller” - “the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.”
“Personal Data” - “Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
“Processing” - “Any operation or set of operations which is performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.”
“Processor” a natural or legal person, public authority, agency, or another body that processes personal data on behalf of the controller.
3. Custom Flight Helmets FZE as Data Controller
For the purposes of this Privacy Policy, we are the data controller for personal data processed for our website Visitors and Customers. We can be contacted at customercare@cfhelmets.com, or you can write to us at:
CUSTOM FLIGHT HELMETS FZE
Customer Service
c/o RAKEZ FREE ZONE
p/o box 10055
Ras AL Khaimah (UAE)
4. Personal data we collect
We collect the following personal data from you:
- Contact data. Your contact data includes your name, email address, and phone number;
- Account data. Your website account data includes your username and password;
- Customer Support data. When you send us customer support requests we collect your name, email address and the content of your support request;
- Transaction data. When you place an order, we process your transaction data which includes the products you purchased, date and time of purchase;
- Shipping data. When you place an order you also provide us with the shipping address where you would like the order to be delivered;
- Payment data. When you place an order, we collect your payment data, such as your billing address. Your credit or debit card information is collected and processed by our payment processor Paypal Inc, and we do not process sensitive credit card data;
- Product Review. When you leave any product reviews on our website, we will store your username and the content of your review on our database.
- Data collected through the use of cookies. We also collect some data about you through the use of cookies, pixels, and tags when you visit our website. To learn more about how we use cookies, please visit our Cookie Policy.
5. How do we use the personal data we collect?
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Contact Data
We use your contact data to contact you regarding your order/inquiries as and when needed. The legal basis for processing this data is the performance of our contract with you.
Data Retention:
We will not retain your contact data longer than required for our business purposes. If you have created an account on our website, we will retain your contact data for as long as your account is active. If you subscribe to receive newsletters on our website, we will retain your contact data until you unsubscribe from receiving marketing material. For any orders placed through our website as a guest, without account creation, we will retain your contact data for a period of three years from the date of purchase.
Account Data
We use your account data to create a user account for you and to enable you to log into your account and view your past transactions as well as conveniently place your orders from within your account. The legal basis for processing this data is the performance of our contract with you.
Data Retention:
We will retain your personal data on our record for as long as your account is active. We will remove your personal data from our records three years after the termination of your account unless we are required to retain this data for our compliance with any legal obligations.
Customer Support Data
We use your support request data to respond to your requests. Our legal basis for processing this personal data is our legitimate interest.
Data Retention:
We will only keep support messages and inquiries on our record for a maximum period of two years from the date of last communication with you.
Transaction Data
We will keep a record of your purchase to deliver our product to you, to address any disputes or issues arising with the purchase and for our own accounting purposes. Our legal basis for processing this personal data is the performance of our contract with you.
Data Retention:
Where you have a user account on our website, we retain this data on our records for as long as your account is active. If you do not have an account on our website, we will not keep your transaction history on our record for longer than three years from the date of purchase.
- ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.’’
- https://www.cfhelmets.com will not pass any debit/credit card details to third parties.’’
- https://www.cfhelmets.com takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, https://www.cfhelmets.com (website) cannot guarantee the security of any information that is disclosed online.’’
- https://www.cfhelmets.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
- “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
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Shipping Data
We use shipping data to deliver your ordered products to the specified address. Our legal basis for the processing of this data is the performance of our contract.
Data Retention:
Where you have a website account, we retain this data on our records for as long as your account is active. If you do not have an account on our website, we will not keep the shipping address on our record for longer than three years from the date of delivery of the product ordered.
Payment Data
We use the payment data to bill you for your ordered product. Our legal basis for the processing of this data is the performance of our contract.
Data Retention:
Where you have a website account, we retain this data on our records for as long as your account is active. If you do not have an account on our website, we will not keep the billing address on our record for longer than three years from the date of purchase.
Product Review Data
We may use the content of your product review on our website and other social media pages. Please note that your name/username will be displayed with your review. Please do not share any personal information in public reviews that you do not wish to be publicly visible to others. Our legal basis for processing this data is our legitimate interest.
Data Retention:
We will keep your product reviews on our website or other social media pages for as long as we are in business unless you specifically request us to remove your review from our website, in which case we may continue to use the content of the review by anonymizing your personal data.
Data Collected through the use of Cookies
We use this data to understand how our users use our website to improve our user experience, for web performance analytics, and to serve relevant advertising to you. Our legal basis for this processing is your consent, which you grant us when you continue to use our service by accepting our cookies.
Data Retention:
Each cookie is retained for a specified period of time. To learn more, please visit our cookie policy.
In addition to the above mentioned legal basis, we may also retain any personal data that we collect for our compliance with our legal obligations, court order, or to assert our legal rights or defend any claims. Where we request your consent to the processing of your personal data, you may withdraw your consent at any time. Please visit the ‘Your Rights’ section to learn more about your data rights.
6. Cookies
To the extent required by law, we use cookies, pixel tags, and web beacons on our website with your consent. We also use third-party analytics tools on our website, such as Google Analytics, which use cookies and collect personal data such as your IP address when you visit our website. Cookies are small files that contain data that is used to identify you as a unique user. You can tell your browser to decline all cookies or to indicate when a cookie is being sent. If you decide to decline cookies, you may not be able to use some parts of our website. For more information on cookies, please visit our Cookie Policy.
7. Sharing your personal data
We do not sell or rent your personal data to any third party. We may disclose your personal data as described hereunder:
- We may share your personal data with service providers that we engage to perform services on our behalf. Please note the service providers we engage are not authorized to disclose your personal data to any third party unless required by law or during the course of performance of services on our behalf.
- We reserve the right to disclose your Personal Information when required to do so for our compliance with any applicable laws and upon reasonable requests of any government bodies or regulatory authorities.
- We may share your personal information to enforce our contractual or other legal rights arising out of our Agreement with you.
- In the future, if we undergo a merger or acquisition, your personal data that we hold may be disclosed to the new entity as a result of such a transaction. Please note any such transfer of your personal data to the new entity will not negatively impact your rights as outlined in this Privacy Policy.
8. Your Rights
The General Data Protection Regulation grants users who are in the European Economic Area at the time their personal data is processed certain data rights. If you are in the EEA, you may exercise the following rights:
- Your right to access and/or edit your personal data
If you wish to access and/or edit your personal data that we process, please contact us at customercare@cfhelmets.com, and we will respond to your request within 30 days. - Your right to be forgotten
If we do not have any valid legal basis for processing your personal data, you may request deletion of your personal data by contacting us at customercare@cfhelmets.com. - Your right to withdraw consent
Where we use consent as the legal basis for processing your personal data, you have the right to withdraw your consent anytime by giving written notice of your withdrawal at customercare@cfhelmets.com. - Your right to file a complaint with a supervisory authority
If you believe that our processing of your personal data is infringing your rights as a data subject, you have the right to file a complaint with a supervisory authority responsible for data protection in your country (if you are living in EEA). You can find your Data Protection Authority here.
9. Transfer of data
Our website is hosted on servers that are located in the United Arab Emirates as well as other parts of the world where the data protection laws may be less stringent than those of your country of current residence. By accessing or in any way interacting with our website, you give us your express consent to the transfer and processing of your data in and outside the country of your current residence for the purposes outlined in this Privacy Policy and those that are compatible with the specified purposes. Whenever we transfer your personal data to another jurisdiction, we take all necessary steps to ensure that your data is adequately protected in such a recipient location.
10. Security of data
We protect and store your personal data using state of the art security measures, including encryption, to reduce the risk of any data breach. We also comply with the principles of data minimization. Please note that despite our best efforts, there may be security vulnerabilities that we are not yet aware of, which is why we are unable to offer any guarantees of security.
11. Third-party website links
Our website may contain links to third-party websites that are not owned or operated by us. When you click on any third party links, you will be directed to the third party’s website. These third-party websites have their Terms and Privacy Policy, and we encourage you to review their Terms and Privacy Policy before using their site or any services offered by them.
12. Protection of Children’s Privacy
We do not target our website or Services to anyone under the age of eighteen (18) years ("Children"). If you are the parent or legal guardian of a child who you believe has provided us with his/her personally identifiable information, please contact us at customercare@cfhelmets.com.
13. Do Not Track ('DNT')
Our website currently does not respond to any DNT signals.
14. Changes to this Privacy Policy
We may modify and update this Privacy Policy at any time at our sole discretion. In the event we amend this Privacy Policy, we will inform you by changing the last updated date on the top.
15. Contact Us
If You have any questions about this Privacy Policy, please contact us at customercare@cfhelmets.com or by writing to us at our Company address below:
CUSTOM FLIGHT HELMETS FZE
Customer Service
c/o RAKEZ FREE ZONE
p/o box 10055
Ras AL Khaimah (UAE)
+971543134061